A full refund within 14 days
You may receive a full refund of your most recent SideThread subscription charge if your request reaches us within 14 calendar days of that charge. This applies to an initial purchase and to renewal charges. Eligibility is based on when we receive your request, not when we finish reviewing it.
Every refund is reviewed manually. That review confirms the charge, timing and eligibility; a request that meets the policy qualifies for the stated refund. Requests received after 14 days are considered individually. Additional rights provided by applicable law still apply.
How to request a refund
Email [email protected], preferably from the email associated with your account, with “SideThread refund” in the subject. Include the charge date and amount and a receipt or transaction reference if available. You may explain what happened, but you do not need to give a reason to qualify under our 14-day policy.
We may ask for limited information to locate the payment or confirm that the request is yours. Never send your password, full card number or card security code.
Review and payment timing
We will review your request, tell you the decision and issue any approved refund within 14 calendar days after receiving it. If applicable law requires an earlier refund, that deadline applies. We normally return funds to the original payment method. Your bank or card issuer may take additional time to show the credit after we issue it.
If we decline a request, we will explain why. You can reply if you believe we made a mistake or have additional relevant information.
What happens to your subscription
A full refund ends paid access and cancels future renewals. Your free account and recorded time remain available unless you also request account deletion. Viewing and exporting previously recorded time remain free.
If you only cancel renewal, your paid access continues until the end of the term already purchased. Canceling renewal is different from requesting a refund.
Deleting a paid account
Once you confirm permanent account deletion, we immediately delete your account and operational account data, cancel future renewal charges and automatically submit a refund request for manual review. We do not wait for a refund decision to delete the account.
The request date is the date you confirm deletion. We apply the same 14-day eligibility rule to the most recent subscription charge; older charges are reviewed individually. An automatic request does not mean an automatic refund.
We retain the limited billing and contact information needed to complete the review in our separate billing archive. We send your complete billing history as a printable PDF to your account email. If a refund is issued afterward, we send a refund confirmation and update the retained billing record. Billing records are retained for seven years after account closure, unless a specific legal obligation requires longer.
Your statutory rights
This policy is in addition to any mandatory cancellation, withdrawal, refund or other consumer rights you have where you live. It does not replace or reduce those rights.